We’re committed to clean, grain-free, and hypoallergenic nutrition—crafted in New Zealand using novel proteins like brushtail, kangaroo, and venison. Perfect for pets with sensitivities or refined tastes. 

All our food is proudly made in the Bay of Plenty, New Zealand—where we’re surrounded by fresh air, pure waters, and some of the world’s finest natural ingredients. 

Absolutely. Our recipes are carefully crafted for pets with sensitivities—free from wheat, corn, soy, and artificial additives. Just clean, wholesome ingredients your pet can thrive on. You may check our Sensitive Care dog food line. 

Yes, our life-stage-specific formulas are tailored to support your pet’s needs—from their early growth to their senior years. 

You can shop online at Addictionpet.com.sg and get it delivered straight to your door. We also stock in selected pet stores—check our Where to Buy page. 

Yes, we offer sample packs for both dogs and cats—ideal for finding the perfect recipe your pet will love before choosing a full-sized bag. 

Yes, we deliver across Singapore—from cities to the most remote rural areas. Our goal is to get your pet’s food to you as quickly as possible, but please allow a little extra time for rural deliveries. 

 If your pet doesn't like the food, just contact us within 30 days of receiving your order. We’ll be happy to assist with a return, exchange, or refund—whatever works best for you and your pet. Reach out to us at hello.sg@addictionpet.com and we’ll take care of you! 

We get it—sometimes things don’t go as planned. If you’re not fully satisfied with your order, we’re here to help. 

1. Your name, address, phone number, and email
2. Order number and date of purchase
3. Items and quantity you’d like to return or refund
4. Whether you’re requesting a return or refund (and for which items)
5. Reason for your request 
   
   

• Be unopened, unused, and in original condition
• Have been purchased within the last 30 days
• Include proof of purchase
• Be due to an incorrect item received

• Opened or used products
• Discounted or promotional items
• Customized or special orders
• Change of mind (unless the item is unused and in original condition — shipping fee applies)

• The item is defective
• You received an incorrect product

• All refunds are subject to review
• Refunds cover product cost only (excluding original shipping)
• Processing takes 5–7 business days once approved
• Refunds are issued back to your original payment method (posting times may vary, typically 5–7 business days, or up to 2–3 weeks depending on your bank)

Pop us a message via our website or email us at hello.sg@addictionpet.com. We’re happy to help with anything from orders to product recommendations.